Important customer information

Orders

A purchase can be made via our shop system and payment will be taken by paypal, alternatively if you wish to make an order over the phone with a member of our team payment  can be made by debit or all major credit cards

Dispatch Time

All orders received before 1pm will be dispatched the same day Monday-Fridays (excluding bank holidays and saturdays/sundays)

All orders received after 1pm will be dispatched the following working day.

When the order is dispatched we will email you confirmation with an expected delivery date.

Out of Stock Items/Back Orders

If an item is out of stock we will email you with the option to back order or cancel your order and a full refund will be made within 5 working days.

All deliveries must be inspected for wrong supplies or damage before signing the delivery note.

In most cases, we anticipate delivery within 3 - 5 working days from dispatch.

We will attempt to deliver the parcel twice only, and if there is nobody to receive it, the parcel will be returned to Anglia Farm Supplies.

Postage and Packaging

Depending on the service selected – We use Royal Mail and Hermes Courier 1st & 2nd Class Estimated delivery overall is 3-5 days. We also use Team C who provide our fast express service 1 - 2 day delivery.

We use new reusable packing and do not make a profit on Postage and Packaging.

Anglia Farm Supplies hopes you items arrive on time, however if there seems to be a delay in your order or you are unhappy with your item please email us at angliafarmsupplies@gmail.com  or telephone 01379 890777 so we can deal with any issues immediately.

FOR DELIVERIES TO :  Channel Islands, Northern Ireland,Ireland, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands, PO Box : Pls email for price confirmation as surcharges apply above items weighing more than 2kg with Royal Mail and other couriers

Please note surcharges apply to the following postcodes/highlands and islands

Postage surcharge of £14.95 for items of 25kg or for next day delivery to the postcodes below.

HS1, HS2, HS3, HS4 HS5, HS6, HS7, HS8, HS9

IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56

KA27, KA28

KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17

PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68,PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78

PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

ZE1, ZE2, ZE3                    

Scottish Islands – price as above

Lewis and Harris, Mainland Shetland, Mainland Orkney, Skye, Bute, Arran, Islay, Mull, North Uist, South Uist, Great Cumbrae, , Benbecula, Barra, Whalsay, Yell, South Rondaldsay, North Ronaldsay, Tiree, West Burra, Unst, Westray, Seil, Sanday, Bressay, Burray, Stronsay, Scalpay, Shapinsay, Hoy, Great Bernera, Luing, Rousay, Grimsay, Raasay, Jura, Coll, Lismore, Berneray, Eriskay, Trondra, Iona, Eday, Gigha, Colonsay, Muckle Roe, Vatersay, Fetlar, Flotta, Fair Isle, Eigg, East Burra, Westray, Easdale, Housay, Baleshare, Kerrera, Egilsay, Foula, Muck, Bruray, Papa Stour, Rùm, Graemsay, Grimsay South East Benbecula, Wyre, Ulva, Holy Isle, Inchmurrin, Isle of Ewe, Flodaigh, Papa Stronsay, Scalpay, Eilean Shona, Erraid, Lunga, Soay Skye, Canna, Sanday, Gometra, Gairsay, Inchtavannach, Moncrieffe Island, Davaar Island, Eilean Bàn, Vaila, Inchcolm, South Rona, Inchfad, Eilean Donan,  Shuna, Eriska, Fraoch-eilean

Returns/Cancellation

You may cancel your order at any time and at any stage up to 7 working days after you have received your goods.

If the item has not been delivered we will return a full refund.

If the item has been delivered we will return the total cost less 7 pounds sterling for the cost of delivery, subject to the item not being used, opened or the seals broken,please pack in original packaging.

Notice of cancellation/returns must be emailed to angliafarmsupplies@gmail.com

Refunds will be paid to the credit card account that purchased the item(s)

If you are in receipt of your purchased item we will arrange a time and date with you within 7 working days to have the item/s collected.

Please note if you are returning an item that is faulty ie damaged or incorrect the total purchase price will be refunded within 7 working days.